A redemption is a claim about money.
So it is treated like one. Every code is single-use, every redemption is confirmed by your own staff, and anything that looks unlike the rest goes to a person before a cent of it settles.
What we hold ourselves to
The counter is the source of truth
A code is worth something only once your staff confirms the amount. Nothing settles off a screenshot, a link, or a claim made after the fact.
We never touch your card data
Customers pay you on your own terminal, exactly as today. Hibi settles the commission separately and never sits in the payment path.
No personal data is sold
Insights leave anonymized and aggregated — a neighborhood, never a person and never a list. You see your customers; nobody buys them.
One weekly settlement
Fees come out of the sale they were earned on, weekly, on Stripe Connect rails. A dispute pauses that line, not the whole settlement.
What has to be true before a line settles
The code is live and unused
One code per creator per campaign, one use per customer. Spent, expired and paused codes stop at the counter.
Your staff confirms the amount
The redemption records what your staff enters — both sides confirm the same number before anything is written.
The pattern holds up
Timing, amount, device and location are scored against the store’s own history. Outliers are held for review instead of settling.
A held line does not delay the rest of your settlement. It either clears into the following week or is dropped.
What we keep, and for whom
Per redemption
Store, creator code, time, amount spent, commission, first visit or return
The merchant sees
Their own redemptions, in full
The creator sees
The customers they sent, and what they earned
The customer
Identified only as far as preventing a second use of the same reward
Insights reports
Anonymized and aggregated — a block and a time, never a person
Personal data sold
Never
On request
Export or deletion by email — see Privacy
This site itself sets no tracking cookies and runs no third-party advertising scripts.
What we have not done yet.
Hibi is pre-launch. We would rather say what is missing than imply a maturity we have not earned:
- No production traffic yet — the first stores go live in Q4 2026
- No SOC 2 or ISO audit yet, and no uptime history to publish
- Pilot terms are contracts we can still change with the first cohort
Get early access
The first cohort opens in New York in Q4 2026. Tell us who you are and we will reach out when your neighborhood goes live.
- Based inNew Yorkone neighborhood at a time
- First cohortQ4 2026merchants and creators, forming now
- Reach usDirectlyhello@hibi.club — every message is read
No subscription, no setup fee, nothing prepaid. Deducted from the sale, settled weekly.